1. Our Accessibility Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized benchmark for web accessibility. These guidelines help ensure our Site is:

• Perceivable: Information and UI components are presented in ways all users can perceive

• Operable: All functionality is available via keyboard and assistive technology

• Understandable: Content is readable and interactions are predictable

• Robust: Content is compatible with current and emerging assistive technologies

2. Accessibility Features Currently Implemented

We have taken the following steps to enhance accessibility on our Site:

• Semantic HTML structure with proper heading hierarchy

• Alt text for all meaningful images

• Keyboard navigation support for all interactive elements

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)

• Descriptive link text (avoiding generic 'click here' labels)

• Resizable text without loss of content or functionality

• No content that flashes more than three times per second

• Skip-to-main-content navigation link

• Accessible form labels and error messages

• Captions for multimedia content where applicable

3. Known Limitations

While we continually work to improve accessibility, some areas of our Site may not yet fully conform to WCAG 2.1 AA standards. Known limitations include:

• Some third-party embedded content (cruise line booking widgets, interactive maps) may not fully conform — we are working with vendors to address this

• Older PDF documents in our resource library may not be fully accessible — we are systematically updating these

• Some video content may not yet have full captions or audio descriptions — we are prioritizing this

We are actively remediating these issues and will update this statement as improvements are made.

4. Travel Accessibility Services

Trustwell Travel Management specializes in thoughtful, personalized travel planning. For clients with accessibility needs, we offer:

• Dedicated consultation to assess mobility, sensory, dietary, or medical accommodation requirements

• Coordination with cruise line accessibility teams (Silversea, Seabourn, Regent Seven Seas all offer notable accessibility programs)

• Pre-trip accessibility research for all ports of call, shore excursions, and hotel properties

• Medical equipment and device logistics support

• Companion and caregiver travel coordination

We do not charge additional service fees for accessibility-related planning. This is part of our white-glove standard of care.

5. ADA Compliance Commitment

Trustwell is committed to compliance with Title III of the Americans with Disabilities Act (ADA), which requires that places of public accommodation — including websites — be accessible to individuals with disabilities. If you encounter any barrier on our Site that prevents you from accessing information or services, please contact us immediately.

6. Third-Party Technologies

Our Site is built on the Framer platform and incorporates third-party tools and services. While we endeavor to select accessibility-compliant vendors, we cannot guarantee the accessibility of all third-party content. We will work with third-party providers to improve accessibility where possible.

7. Feedback & Contact

We welcome your feedback on the accessibility of our Site. If you:

• Encounter an accessibility barrier

• Need content in an alternative format

• Would like to discuss travel accessibility accommodations

• Wish to report an accessibility concern or file a complaint

Please contact us:

• Email: info@trustwelltravel.com

• Phone: +1 786 233 9402

• Mailing Address: 2875 NE 191st Street, Suite 202, Aventura, FL 33180

We aim to respond to accessibility feedback within 3 business days. For urgent matters, please call us directly.

8. Formal Complaint Process

If you are not satisfied with our response, you may contact:

• The U.S. Department of Justice ADA Information Line: 1-800-514-0301

• Your local disability rights organization

• For EEA/UK users: Your relevant national equality body

9. Ongoing Improvement

Accessibility is not a destination — it is a discipline. We conduct periodic accessibility audits, incorporate user feedback into our improvement roadmap, and train our team on inclusive design principles. This statement will be reviewed and updated at least annually or following significant changes to our Site.

10. Technical Specifications

Our Site relies on the following technologies for accessibility:

• HTML5 and ARIA (Accessible Rich Internet Applications) landmark roles

• CSS3 for visual presentation independent of content structure

• JavaScript for enhanced interactivity, with graceful degradation

Our Site has been tested with the following assistive technologies:

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS)

• Screen magnification: ZoomText, browser zoom

• Keyboard-only navigation testing

• Color contrast testing using WebAIM Contrast Checker

This Accessibility Statement was last reviewed and updated on April 16, 2026.